Comments on: The Student Loan Company Is Crap

By: John

John — Tue, 28 Sep 2010 13:18:32 +0000

I just wish the HMRC would just transfer my student loan repayments, money i payed through PAYE in may 09 has still not been deducted from my balance with SLC in sept 10, 16 months later, why can my morgage be calulated to the nearest minute and pence owed and the SLC cannot calculated to the last finacial year never mind the current one.

By: ellie

ellie — Mon, 27 Sep 2010 16:57:49 +0000

piece of shit!
p60′s that disapear when sent recorded delivery.
dont accept statement of earnings by an employer.
told one day all is good wait for processing, then told still waiting on marital status letter.
if argue they hang up!!
now started course with no money not even ordinary loan.
not to mention i applied good and early for fear of cock ups in january!
all foreign….

By: James M.

James M. — Mon, 13 Sep 2010 15:56:22 +0000

The level of incompetence exercised by the Student Loan Company is a throwback to the Sixties and the time of the ‘jobsworth’.

To illustrate: The Government sends out P60s to be filled in my salaried staff. If your payroll is not automated these forms may be filled in by hand and returned to the government. HMRC accept them but it would appear they are not good enough for the SLC. So, two months ago I sent off the alternative – a print out of month 12 salary slips as evidence of salary. This was for both my wife and myself on one piece of A4. I am now being told they have only received one of them. This is impossible as both were on the same sheet of paper. I have been told it will take 5 working days to check the original – by which time my son will already have left for University. The staff I spoke with on the phone are clearly both ill-equipped and very poorly trained. One Manager said he would put the phone down unless I ceased to patronise him. Goodness me, we will soon being seeing new signs in Government Departments saying that not only will physical violence and threats not be tolerated, but if ‘customers’ appear to be behaving in a patronising manner then somebody will call the police.

By: umair

umair — Tue, 27 Jul 2010 10:58:47 +0000

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By: Student Loan Company – What We Really Think | Piggynap's Blog | Zoe Piper

Tue, 03 Nov 2009 22:32:52 +0000

[...] want to subscribe to the RSS feed for updates on this topic.I wrote a post a while ago about how crap the student loan company is. It seems I’m not the only person with a bad impression – let’s take a look at [...]

By: moi

moi — Mon, 28 Sep 2009 15:54:19 +0000

Incompetent diots profiteering from poor students. I’m trying to get through to them on the phone and its pretty much impossible to get through.

By: singlelayer

singlelayer — Mon, 21 Sep 2009 10:20:20 +0000

Why don’t they set the threshold for which repayments start at a level whereby you are at very least paying back the whole interest, if not some of the loan too?

By: Andy

Andy — Tue, 25 Aug 2009 12:39:58 +0000

They are completely shit. Just tried to pay using an Austrian credit card. This is attached to an Austrian zip code. I happen to live in Austria. But it seems that thez don’t like anything other than British postcodes, so I’ve been scuppered. I guess I will soon receive another letter explaining how they will come to repossess my legs.

By: Sarah

Sarah — Thu, 23 Apr 2009 12:42:52 +0000

oh my god, i totally agree they areuseless, I’m applying for help with fees for the Open University, but the reference number they have given me isn’t long enough, so I tried logging into the Studen loan comps site and got the same msg, to reset my password… I DON’T HAVE A PREVIOUS PASSWORD, just totally useless, also the details they had to contact me were for my address from 5 years ago, even though I have been making payments up until last year when my income reduced – why doesn’t it go on your national insurance number like everything else, it’d be a lot easier!

By: squid

squid — Tue, 14 Apr 2009 07:58:13 +0000

Oh – and I don’t regard the loan as a burden really on account of it being ‘inflation only’ – it’s more of an inconvenience. However that doesn’t mean to say that a future government won’t call in the debts/increase the interest with legislation – but I would hope that wouldn’t happen as it would affect such a large number of people it would be political suicide.